Grammarly Business reduces spelling errors by up to 74%, allowing teams to be on top of their game and provide professional customer service that will undoubtedly create brand loyalty. By listening to customers’ needs, showing empathy, actively communicating with them, and demonstrating a genuine interest in providing excellent service from the start, you’ll leave a lasting impression of how much your company cares about its customers. On the other hand, 93% of customers are very likely to buy from a company with excellent customer service again, even if a mistake has been made. If you have good customer service, your business will retain customers and get more value from them. Phone calls or emails: phone calls and emails are the most common customer support channels, but many customers prefer chat. Grammarly Business is an AI-powered digital communication assistant that can enhance customer service with branded messages, business style guides and more. Even if your business has an impeccable reputation, you still sometimes have to deal with a dissatisfied customer. Want to learn more about how to communicate with difficult clients? Contact us and order Grammarly Business for your team today. There are many programs available for businesses to manage customer service and provide the easiest and most accurate solutions. According to one report, 91% of customers who have had a bad service experience will not want to do business with your company again. Consistent training and ongoing development opportunities are essential: When you have a top-notch, well-trained customer service team, every customer situation is handled professionally and efficiently. Customers feel unheard: Unresolved issues and complaints are detrimental to any business. Despite your good intentions, customers may feel that your company is not pursuing their interests if they feel that you are not making an effort to communicate. Communicating with difficult customers is not easy, but it is part of the process necessary for an effective business strategy. If a customer has a problem with your product, the team must acknowledge that negative experience and find a solution that satisfies the customer.